Terms & Conditions:
| Wording Reference:
Client/s – Refers to the person/company buying from Lilac Lime Studio (Pty) Ltd or hiring Lilac Lime Studio (Pty) Ltd for any type of service in the capability and capacity of Lilac Lime Studio (Pty) Ltd.
Work – Refers to any services provided by Lilac Lime Studio (Pty) Ltd.
Items/Products – Refers to any products/items sold by Lilac Lime Studio (Pty) Ltd.
| Intellectual Property:
The client understands that all non-brand design elements are only licensed to the client for the project and remain the property of Lilac Lime Studio (Pty) Ltd.
Any additional use by the client can be seen as copyright infringement and breach of contract.
The client may not sell or distribute any photographs or design elements created by Lilac Lime Studio (Pty) Ltd, for any reason, without prior written consent by Lilac Lime Studio (Pty) Ltd.
Any work material created by Lilac Lime Studio (Pty) Ltd remains the intellectual property of Lilac Lime Studio (Pty) Ltd and Lilac Lime Studio (Pty) Ltd has the right to refuse to deny that material to the client.
Lilac Lime Studio (Pty) Ltd acknowledges that it may receive or have access to information that relates to the Client’s past, present, or future products, vendor lists, creative works, marketing strategies, pending projects/proposals, and other proprietary information.
Lilac Lime Studio (Pty) Ltd agrees to protect the confidentiality of the client’s proprietary information and all physical forms thereof.
Lilac Lime Studio (Pty) Ltd agrees to produce project materials at the request of the Client for fees agreed upon in advance and delivery of the Work by an agreed-upon deadline.
Lilac Lime Studio (Pty) Ltd will be the sole owner of the source material which is part of Lilac Lime Studio (Pty) Ltd intellectual property, which will be original work and free of plagiarism.
Lilac Lime Studio (Pty) Ltd will cooperate with the Client in editing and otherwise reviewing the work before completion and launch.
All work that is done by Lilac Lime Studio (Pty) Ltd may and can be used by Lilac Lime Studio (Pty) Ltd for the portfolio of Lilac Lime Studio (Pty) Ltd.
The client may not treat Lilac Lime Studio (Pty) Ltd as an employee for any purpose.
| Publication Layout Terms:
Any publication project should have a reasonable deadline otherwise Lilac Lime Studio (Pty) Ltd may refuse to accept the deadline and/or the project.
If a deadline is not met by the client and it obligates Lilac Lime Studio (Pty) Ltd to work outside of the business hours of Lilac Lime Studio (Pty) Ltd, an hourly rate for overtime will be billed to the client.
If pages that were laid out by Lilac Lime Studio (Pty) Ltd were paid for by the client but, have not been used in the final composition of a previous issue, will only be credited towards the next issue if, the pages were replaced by other material eg. a full-page advert, or the overall page amount of the publication/issue has decreased, and the un-used pages will be used without any changes to them.
Pages that are replaced in the final composition of the publication by another page that has to be laid out by Lilac Lime Studio (Pty) Ltd will be billed regardless if it has been used or not but, it can be saved for a next issue as a credit if that page is placed in the final composition as is without any additional changes.
| Website Creation Terms:
Web pages that have been designed but not used will still be billable.
Web pages that have not been used and were paid for by the client will be credited to the client.
The client agrees to pay Lilac Lime Studio (Pty) Ltd 50% of the total project cost before any services are provided and the remaining 50% is to be paid before any artwork, products, items, but not limited to, are delivered, wherever a 50% deposit is applicable, otherwise a 100% deposit could be charged.
A deposit is non-refundable.
Once the Work has been commenced by Lilac Lime Studio (Pty) Ltd and any part of the client’s project size/quantity changes to a lesser size/quantity than was agreed upon by the client and Lilac Lime Studio (Pty) Ltd, no refund can be given by Lilac Lime Studio (Pty) Ltd.
Lilac Lime Studio (Pty) Ltd is responsible for the payment of all federal, state, and/or local taxes concerning the services Lilac Lime Studio (Pty) Ltd performs for the client as an independent contractor.
Both parties understand that the client or Lilac Lime Studio (Pty) Ltd may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party.
Upon written cancellation, the client is responsible for payment for all expenses incurred and any work done towards the completion of the project based on the percentage of the project completed that is determined by Lilac Lime Studio (Pty) Ltd.
Should the client cancel the project following its completion, the client is responsible for full payment as per the agreed-upon plus all expenses incurred. If a deposit amount was paid, it cannot be refunded to the client.
| Timetable and Client Responsibilities:
Both the client and Lilac Lime Studio (Pty) Ltd must abide by the projected timetable outlined in the project milestones unless both parties agree to changes
Email correspondence between the parties constitutes “in writing”.
The client understands that all assets created by Lilac Lime Studio (Pty) Ltd will not be available for delivery or pick-up until payments are received.
The client is responsible for adhering to all deadlines set by Lilac Lime Studio (Pty) Ltd.
Any delays in the project schedule by the client are billable by Lilac Lime Studio (Pty) Ltd.
Lilac Lime Studio (Pty) Ltd is responsible for informing the client of all deadlines and the billable amount if the deadline is not met.
Any requests for revisions to proposed projects may incur additional billable hours. If an agreed-upon number of project prototypes is mentioned in the project milestones, the client is entitled to requesting and seeing that number of designs.
Any additional design prototype requested by the client will incur additional fees for the client.
No revisions of work will be done without additional costs to the client if the work was signed off by the client unless otherwise agreed upon.
| Client Approval:
Upon acceptance of the work, the client accepts responsibility for any further processes in which this work is used (e.g. film outpost, printing, etc.) Lilac Lime Studio (Pty) Ltd is not responsible for errors occurring in this work or projects related to the work done after the acceptance of the work by the client.
Lilac Lime Studio (Pty) Ltd will not be held liable or responsible for any errors missed during the sign-off process of the work done for the client.
| DELIVERY & DELIVERY FEES:
Each product/service has a lead time of 3-7 working days after payment has been received but not limited to.
If the stock is available immediately the order will be sent out as soon as payment has been received and the product/item or service has been signed off by
If the client rushes Lilac Lime Studio (Pty) Ltd to meet a deadline and the client fails to sign off an approval provided by Lilac Lime Studio (Pty) Ltd, the client will be liable and be held responsible for any mistakes or defects in the product/item or service rendered by Lilac Lime Studio (Pty) Ltd.
Please make sure someone is at the delivery address to collect the parcel, otherwise, extra delivery costs may be charged to you.
Lilac Lime Studio (Pty) Ltd and/or the courier company cannot and will not be held responsible for incorrect delivery addresses given, please make sure the delivery address is 100% correct.
| Defective Items, Returns, and Reimbursements:
If the Client is dissatisfied with their purchase due to a defect, the Client may return the item to Lilac Lime Studio (Pty) Ltd within 3 days of delivery, by the same delivery method which the parcel was received, if the product/item is not sent back within the 3 days of delivery, the Client can be charged extra delivery costs.
The product/item will be repaired or replaced, depending on the situation. In the case of a damaged, defected or incorrect item having been delivered, Lilac Lime Studio (Pty) Ltd will evaluate each case and the product/item will be replaced and the new or correct product/item will be delivered.
Any products/items sent back because of a dissatisfying issue with the product/item or any other reason can incur additional cost towards the Client, if the product is investigated and no faults were found or if the Client signed off the product/item as was delivered to the client.
| Making Payment:
When making your payment, please be sure to use your quotation/invoice reference as the beneficiary reference.
This will ensure that Lilac Lime Studio (Pty) Ltd can process your order as quickly as possible. Lilac Lime Studio (Pty) Ltd will start processing your order as soon as your payment has been cleared.
The client understands that when they pay for the work created by Lilac Lime Studio (Pty) Ltd, the client is only paying for the final product and not for the source material as well, the source material will remain the intellectual property of Lilac Lime Studio (Pty) Ltd.
| Late Payment:
Failure to make payments on time, without written prior consent by Lilac Lime Studio (Pty) Ltd, will result in the assessment of late fees for any additional processing that will be required.
Email correspondence between the client and Lilac Lime Studio (Pty) Ltd constitutes “in writing”.
The late fees are as follows:
An initial late fee (10% of the amount invoiced) will be assessed if the payment is 31 days late.
A second late fee of 15% of the amount invoiced and the late fee of the 31 days will be assessed if the account is 61 days late, and every 31 days thereafter a 15% will be added on top of the total late payment fee.
All services rendered by Lilac Lime Studio (Pty) Ltd to the client may be stopped immediately in the event of late payment.
Lilac Lime Studio (Pty) Ltd may refuse to render any future services to slow payers.
Failure to make payments will also subject the client to possible legal action for Lilac Lime Studio (Pty) Ltd to collect on any outstanding balances.
Any legal fees incurred by Lilac Lime Studio (Pty) Ltd during this process may become the responsibility of the client.
| Acceptance of Terms:
Clients are liable to pay for the services rendered by Lilac Lime Studio (Pty) Ltd for the work as agreed upon.
By accepting any quotations or invoices from Lime Studio (Pty) Ltd, the client agrees they have read, understood, and are considered legally bound to all these above-mentioned terms.
Terms and Conditions last updated on 09-04-2020. These Terms and Conditions are subject to change without prior notice.